Supervisor

Frasers Group; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Glasgow is seeking an experienced retail manager to oversee the showroom and maximize sales and profitability. The ideal candidate has at least 2 years of retail management experience and a passion for exceptional customer service. This full-time role includes leadership responsibilities, team development, and adherence to operational standards. An attractive benefits package includes bonuses, holidays, and discounts across brands.

Benefits

Weekly / Monthly & Quarterly Commercial Bonuses

Discounted Gym membership

20% Discount across all brands

28 Days Holiday

Qualifications

• At least 2 years experience in a retail management role, preferably in interiors.
• Excellent verbal and written communication skills.
• Strong leadership and decision-making capabilities.

Responsibilities

• Meet and exceed sales targets and increase profitability in store.
• Lead the showroom team and improve overall business performance.
• Nurture a culture of exceptional customer service.

Skills

Retail management

Customer service

Leadership

Communication

Problem-solving

Tools

Microsoft Office

Job description

You will be responsible for the efficient and smooth running of the showroom / retail team alongside the Showroom Manager. Your key focus will be to maximise sales and showroom profitability, paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.

Responsibilities

• Meet and exceed sales targets and increase profitability in store.
• Analyse all reports and commercial information available to make improvements to the performance of the showroom.
• Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified.
• Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance.
• Inspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping systems and operational procedures.
• Conduct regular checklists with the team, providing constructive feedback and creating development opportunities.
• Work alongside the Showroom Manager on the implementation of visual standards, key events/changes and promotions.
• Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guides.
• Tackle potentially challenging situations constructively and professionally.
• Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership guidance and support.
• Demonstrate an interest in the Companys objectives and performance and support the business strategy through effective teamwork.
• Ensure all showrooms are adhering to the company H&S guidelines and legislation.

This role is a full‑time 40h contract and will include both weekend and weekday work. We appreciate that our products can be a large investment, and part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

All candidates must be over the age of 18 years and comfortable offering credit products to our customers.

Qualifications

• At least 2 years experience in a retail management role. A background in interiors is preferred.
• Excellent communication skills both verbal and written.
• Proven track record of internal progression and development.
• Excellent leadership and decision‑making skills.
• Ability to multitask and work efficiently under pressure.
• A confident decision maker with strong analytical and problem‑solving skills.
• Proficiency in Microsoft Office & good computer skills.

Additional Information

• Weekly / Monthly & Quarterly Commercial Bonuses.
• Monthly Group Rewards and Recognition.
• Long Service awards.
• We offer a wide range of Development Courses with National Qualifications.
• 28 Days Holiday.
• Discounted Gym membership.
• Group Wide 20% Discount across all Frasers Group brands.

Remote Work

No

Employment Type

Full‑time

Key Skills

Restaurant Experience, Customer Service, Hospitality Experience, Management Experience, Mediation Experience, Guest Services, Merchandising, Experience with Children, Leadership Experience, Mentoring, Supervising Experience, Neonatal Ventilator

Experience : years

Vacancy : 1