Student Pathways Recruiter & Front Desk Pro

RNN Group; Bonsall CP; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading education provider in the UK is seeking a Learner Recruitment & Reception Officer to enhance customer service for learners. This role involves providing a professional reception service, ensuring all learners have a positive experience with course inquiries, whether in-person or electronically. The ideal candidate will have strong communication skills, customer service experience, and qualifications in literacy and customer service. The position offers flexible working opportunities and attractive benefits including annual leave and career development.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave

Access to gyms and restaurants

Health and wellbeing benefits

Flexible working hours

Parking available

Career development opportunities

Grants for new FE teachers in STEM

Recruitment Referral Scheme

Qualifications

• Previous experience in a customer-facing role, ideally in education.
• Ability to provide information, advice, and guidance effectively.
• Capability to manage busy reception situations with minimal supervision.

Responsibilities

• Provide high-quality customer service to learners and stakeholders.
• Assist with course inquiries through various communication channels.
• Deliver a professional reception service and refer to specialists as needed.

Skills

Excellent communication

Customer service experience

Ability to handle enquiries

Education

Level 2 Literacy and Numeracy (equivalent to GCSE)

Level 3 in Information & Guidance

Level 2 Customer Service

Job description

A leading education provider in the UK is seeking a Learner Recruitment & Reception Officer to enhance customer service for learners. This role involves providing a professional reception service, ensuring all learners have a positive experience with course inquiries, whether in-person or electronically. The ideal candidate will have strong communication skills, customer service experience, and qualifications in literacy and customer service. The position offers flexible working opportunities and attractive benefits including annual leave and career development.