Inbound Customer Experience Specialist

Hilti (Canada) Corporation; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global construction company is seeking to enhance its Inbound Customer Service team in Manchester. The role requires excellent customer service skills and involves resolving customer queries and building relationships. Candidates should have a solid telephone manner and IT proficiency. This position operates on a varied shift pattern during weekdays, offering a chance to work in a dynamic environment. If you're passionate about customer service and want to grow your career, apply now!

Qualifications

• Proven experience in customer service within a face-to-face or call-center environment.
• Ability to communicate effectively at all levels.

Responsibilities

• Resolve inbound customer queries and offer solutions.
• Build and maintain customer relationships.

Skills

Excellent customer service skills

Excellent telephone manner

MS Office proficiency

Ability to learn technical product knowledge

Job description

A leading global construction company is seeking to enhance its Inbound Customer Service team in Manchester. The role requires excellent customer service skills and involves resolving customer queries and building relationships. Candidates should have a solid telephone manner and IT proficiency. This position operates on a varied shift pattern during weekdays, offering a chance to work in a dynamic environment. If you're passionate about customer service and want to grow your career, apply now!