Hybrid Customer Experience Advisor – Local Authority

East Suffolk Council; Lowestoft; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A local government authority in Lowestoft is seeking four motivated Customer Service Advisors to join their team. You will deliver exceptional customer service, advocate for customer needs, and work in a flexible, hybrid environment. Ideal candidates will have experience in customer service and minimum qualifications including four GCSEs. Benefits include generous leave, training opportunities, and a local government pension scheme.

Benefits

Training and development opportunities

Generous leave entitlement

Local government pension scheme

Discounts on various products and services

Qualifications

• Experience in a busy office environment dealing with customers.
• Ability to work as part of a team and independently.
• Knowledge of East Suffolk Council services is advantageous.

Responsibilities

• Deliver first-class customer service and resolve inquiries promptly.
• Act as an advocate for customers and meet their expectations.
• Work under a flexible, hybrid model on a rota basis.

Skills

Customer service

IT competence

Teamwork

Initiative

Education

Minimum of four GCSEs at Grade A*-C / 4-9

NVQ Level 2 in Customer Service

Job description

A local government authority in Lowestoft is seeking four motivated Customer Service Advisors to join their team. You will deliver exceptional customer service, advocate for customer needs, and work in a flexible, hybrid environment. Ideal candidates will have experience in customer service and minimum qualifications including four GCSEs. Benefits include generous leave, training opportunities, and a local government pension scheme.