Remote Customer Service Team Lead — Growth & Strategy

Outsource Ability Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic e-commerce firm in the United Kingdom is looking for a Customer Service Team Leader/Manager to oversee customer support operations. This role involves leading a team of representatives, ensuring exceptional customer service, and driving continuous improvement. Ideal candidates should have experience in a leadership role, excellent communication skills, and proficiency in customer service tools like Zendesk. The company offers competitive pay and flexible remote work options, making it an excellent opportunity for growth and development.

Benefits

Competitive monthly pay

Flexible working hours

Opportunities for professional growth

Collaborative team culture

Qualifications

• Proven experience in a customer service leadership role, preferably in e-commerce or health and wellness.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and mentor a team of customer service representatives.
• Ensure timely and effective resolution of customer inquiries.
• Identify areas for improvement and implement best practices.
• Development and delivery of training programs for team members.
• Monitor and analyze key performance indicators.
• Work closely with marketing and logistics for customer experience.
• Gather and analyze customer feedback.

Skills

Team leadership

Customer support

Process improvement

Training and development

Performance metrics analysis

Collaboration

Customer feedback analysis

Tools

Zendesk

Freshdesk

Job description

A dynamic e-commerce firm in the United Kingdom is looking for a Customer Service Team Leader/Manager to oversee customer support operations. This role involves leading a team of representatives, ensuring exceptional customer service, and driving continuous improvement. Ideal candidates should have experience in a leadership role, excellent communication skills, and proficiency in customer service tools like Zendesk. The company offers competitive pay and flexible remote work options, making it an excellent opportunity for growth and development.