Visitor Experience Assistant

ROYAL COLLECTION TRUST; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job description

About the role

Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence.

By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.

Ticket Sales andInformation Assistant

As the first point of contact for visitors, you’ll guide them through their booking, provide information about our sites, and ensure they have everything they need for their visit.

Key Responsibilities:

• Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
• Use our computer-based systems to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate.

RetailAssistant

Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.

Key Responsibilities:

• Greet customers and provide knowledgeable advice on our range of products.
• Help your team reach sales targets while delivering an exceptional customer service.
• Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.

Visitor ServicesAssistant / Warden

Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between.

Key Responsibilities:

• Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
• Ensure the safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and audio guide distribution.

Contract options andhours:

• Multiple contract periods available, with some limited part-time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack.
• Guaranteed to work a minimum of 350 hours (for full time positions) during your contract.

About you

Essential criteria forall roles:

We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors.

For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert.

Benefits

What we offer in return:

• An hourly rate of £14.80
• Complimentary lunch during your shift
• Full training provided ahead of the public opening, integrated into your contract period
• The opportunity to join a large, friendly, and sociable team
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops

Further information:

Find out more in our candidate information pack attached to this advert or on our website.

Vacancy Closing Date: 25/01/2026, 23:55.