Front of House Team Leader

Boston Consulting Group; City of Westminster; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading corporate hospitality provider in Central London seeks a driven Team Leader for the Client Services / Front of House team. The ideal candidate will have 5 years of relevant experience, exceptional customer service skills, and the ability to lead and inspire their team. Responsibilities include ensuring high service standards, managing client queries, and supporting team recruitment. This role offers a competitive salary up to £38k plus great benefits including a discretionary bonus and discounts with luxury brands.

Benefits

Competitive salary and discretionary bonus

Employee Assistance Programme

Team nights out

Discounts with luxury brands

Qualifications

• 5 years experience in hospitality or luxury brands.
• Supervisory experience is essential.
• Operational or customer-service role experience.

Responsibilities

• Ensure exceptional customer service for clients.
• Inspire and lead your team effectively.
• Assist in team recruitment and oversee daily operations.

Skills

Customer service excellence

Leadership and motivation

Strong communication skills

Proactive problem-solving

Job description

Client Services / Front of House Team Leader - 5

Overview

We have a fantastic opportunity for a driven and service‑led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client‑facing role, to join a world class, 5 corporate hospitality provider based in Central London.

Key Details

• Corporate Hospitality – Monday to Friday
• Central London location
• Competitive salary up to £38k (dependent on experience) + great benefits
• Stunning offices, genuine progression / long‑term career opportunities

Responsibilities

• Ensure exceptional customer service is provided to all clients at all times
• Deal with any client queries and attend client meetings if needed
• Inspire, motivate and lead your team
• Take a hands‑on approach, undertaking team duties as needed
• Take on Business Manager responsibilities in their absence
• Maintain the safety of the building and ensure facilities management of the building is maintained and continually updated
• Assist in the recruitment of team members
• Conduct daily walk rounds to ensure every aspect of the building is to the highest standards
• Assist the Finance Department as needed

Qualifications & Desired Experience

• 5 years hospitality, luxury brand or real estate experience desired
• Supervisory / Team Leader experience essential
• Experience in an operational or customer‑service based role
• Strong communication skills, ability to liaise at all levels tactfully and diplomatically
• Ability to build strong relationships at all levels of the business
• Demonstrable supportive and nurturing leadership qualities
• Proactive problem‑solving skills, excellent attention to detail and accuracy
• Well presented, professional and motivated

Benefits

• Competitive salary and discretionary bonus
• Employee Assistance Programme
• Team nights out
• Discounts with luxury brands across London, STL and more