Customer Service Adviser jobs in United Kingdom

This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Location: UK | Type: Permanent Full Time | Job: Sales | Job Level: Manager 1

We are looking for a bold, visionary Innovation Lead to reinvent the tools, processes, and digital experiences that power our Services business. Your mission: transform our sales tools, processes, and methodologies so we qualify better, respond faster, win more, and deliver a modern, AI‑enabled experience for our customers and sales teams. In this role, you will be the architect of a smarter, more streamlined sales cycle introducing automation, predictive insights, new go‑to‑market approaches, and repeatable sales frameworks that elevate our competitive edge. You’ll partner with sales leadership, presales, marketing, operations, product teams, and executives to bring fresh thinking and implement high‑impact change. This role will lead our customer insight specialists and services business development team.

• Redesign how we qualify, shape, propose, and close services opportunities to go beyond our eligible base.
• Map friction points across the sales journey and reinvent workflows for efficiency and impact.
• Standardise winning practices into repeatable playbooks, templates, and methodologies.

Lead a business development and customer insights team to:

• Evaluate and introduce AI‑powered tools to accelerate research, qualification, bid creation, and proposal quality.
• Improve integration and usability of CRM, CPQ, and presales tooling.
• Implement automation to reduce administrative work and increase customer‑facing time.

Lead a team of six business development and customer insight specialists to:

• Develop and foster a strong pipeline; balancing customer retention with long‑term expansion.
• Lead on market insights and customer challenges building campaigns to address.
• Build stronger customer advocacy and intimacy programs.

• Build new frameworks to enhance bid quality, speed, and decisiveness.
• Introduce best practices for early opportunity shaping and win strategy creation.
• Partner with solution architects to design more scalable, modular service offerings.

• Lead adoption of generative AI for prospecting, discovery, customer research, and proposal development.
• Introduce data‑driven insights that help sales leaders prioritise opportunities and allocate resources.
• Pilot and scale automation that streamlines handoffs, approvals, and deal governance.

• Collaborate with Sales Director to execute multi‑year plan focused on productivity, speed, consistency, and customer experience.
• Run design sprints, idea labs, and cross‑functional workshops to identify and validate opportunities.
• Gain organisational buy‑in and communicate progress to stakeholders at all levels.

• Experience in services sales, presales, sales operations, sales excellence, or go‑to‑market transformation within an IT or tech environment.
• Strong understanding of the services sales lifecycle—from qualification to contracting.
• Proven ability to lead cross‑functional change and implement new processes or tooling.
• Passion for AI, automation, and modern sales technologies.
• Strong communication and facilitation skills; able to influence senior stakeholders.
• Data‑driven mindset with the ability to turn insights into strategy and action.

• Familiarity with sales methodologies (MEDDIC, Solution Selling, Challenger, etc.).
• Experience redesigning CRM or CPQ workflows.
• Knowledge of LLM‑based productivity tools and enterprise automation platforms.
• Ability to simplify complexity and turn ideas into executable, repeatable frameworks.

• A faster, smarter, AI‑enhanced sales cycle.
• Higher win rates and improved deal qualification.
• Reduced manual workload for sales and presales teams.
• Consistent adoption of modern tools and repeatable playbooks.
• Clear, data‑driven insights guiding prioritisation and resource allocation.
• A measurable uplift in sales productivity and customer experience.

This is an opportunity to lead a strategic transformation that directly impacts revenue. You’ll shape how our sales organisation operates, create new capabilities, and bring cutting‑edge innovations into everyday workflows.

• Accountability
• Active Learning
• Active Listening
• Assertiveness
• Bias
• Building Rapport
• Buyer Personas
• Coaching
• Complex Sales
• Creativity
• Critical Thinking
• Cross‑Functional Teamwork
• Customer Experience Strategy
• Customer Interactions
• Design Thinking
• Empathy
• Financial Acumen
• Follow‑Through
• Growth Mindset
• Identifying Sales Opportunities
• Industry Knowledge
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE‑authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
HPE, its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.