Customer Service Adviser jobs in United States

Multi-Skilled Service Engineer - Electrical Bias
JLL Workplace Management - West Quay Shopping Centre, Southampton

Location: West Quay, Southampton (Site Based)
Core Hours: Monday - Friday, 8:00am - 17:00pm

Maintenance & Operations

• Carry out planned and reactive maintenance in accordance with company PPM and task schedules
• Undertake PPM activity in a quality, professional manner
• Use and complete CAFM system accurately
• Undertake reactive maintenance works as directed by Help Desk and/or management team
• Manage JLL sub-contractors whilst working on site

Reporting & Documentation

• Production of technical and situational reports as required
• Writing activity reports in line with company procedures accurately and timely
• Provide accurate timesheet information weekly and on time
• Proactively assist management team to produce quotations by providing accurate information for extra works

Team & Client Relations

• Be part of the current shift team (Early, late & weekend)
• Communicate clearly and effectively with team members and clients at all times
• Attend team meetings/briefings
• Ensure the company is presented in a positive light at all times
• Provide first line out of hours call out for the site

Technology & Compliance

• Proactively use technology systems to ensure contractual compliance
• Carry out works in a professional and proactive manner
• Escalate major site issues or incidents to line manager immediately
• Perform additional duties on site as requested

Health, Safety & Quality

• Understand requirements of all relevant Health, Safety, Environmental and Quality legislation
• Ensure materials and equipment are handled, stored and used with due regard to relevant legislation
• Actively participate in health and safety processes including accident investigation, reporting, risk assessments and auditing
• Co-operate with the company to fulfil moral and legal duties and obligations

Technical Qualifications

• Electrical Engineering apprenticeship / NVQ or C&G (Essential)
• 18th Edition IEE: Wiring and Installation (Essential)
• Ability to attain 18th Edition through additional training if you have 17th Edition
• Knowledge of air conditioning, ventilation extraction, plumbing and general fabric

Experience Requirements

• Minimum 5 years relevant experience in Commercial environment
• Experience working in retail or shopping centre environments preferred

• Opportunity to work with a leading global real estate services company
• Site-based role with variety and challenge
• Professional development and training opportunities
• Collaborative team environment
• Career progression within JLL Workplace Management

Ready to achieve your ambitions? Join us at JLL Workplace Management and be part of a team that's shaping the future of workplace and facilities management.

To Apply: Please submit your CV and cover letter detailing your relevant experience and qualifications for this multi-skilled service engineer position