Lead Service Designer - Credit Cards (Hybrid, 12M FTC)

lloyds banking group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading bank in the UK seeks an experienced Service Designer for a 12-Month FTC in Manchester. The role involves defining customer journeys and collaborating with teams to enhance the digital banking experience. Candidates should have a background in service design and various research methods. The position offers a salary range of £59,850 - £66,500 with benefits including a pension contribution and up to 30 days vacation. Join us to shape the financial services of the future.

Benefits

Generous pension contribution

Discretionary annual performance-related bonus

Share schemes including free shares

30 days holiday

Wellbeing initiatives

Qualifications

• Minimum of 3 years experience in service design.
• Proficient in user-centered design processes.
• Strong communication skills to manage discussions and expectations.

Responsibilities

• Define and enhance journeys for business customers.
• Collaborate closely with multidisciplinary teams.
• Lead research programs based on customer insights.
• Facilitate workshops and discussions effectively.

Skills

Contextual enquiry

Interviews

Customer journey mapping

Service blueprinting

Creative workshop facilitation

Paper prototyping

Job description

A leading bank in the UK seeks an experienced Service Designer for a 12-Month FTC in Manchester. The role involves defining customer journeys and collaborating with teams to enhance the digital banking experience. Candidates should have a background in service design and various research methods. The position offers a salary range of £59,850 - £66,500 with benefits including a pension contribution and up to 30 days vacation. Join us to shape the financial services of the future.