Service Operations Lead: People, Process, Performance

i-Jobs; Ellesmere Port; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is looking for an experienced Service Manager to oversee daily operations at Poplar Bank, Huyton. The successful candidate will manage team members, implement policies for service improvement, and ensure smooth workflow with other departments. Strong leadership and communication skills are essential for this role, along with proven managerial experience. This contract offers a competitive pay rate of £48.11 per hour, working Monday to Friday, 37 hours per week.

Qualifications

• Proven experience in a managerial role.
• Strong leadership and communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent problem-solving skills.
• Proficiency in relevant software and tools.

Responsibilities

• Oversee daily operations and ensure efficient service delivery.
• Manage and support team members to achieve performance goals.
• Develop and implement policies and procedures to improve service quality.
• Coordinate with other departments to ensure smooth workflow.
• Monitor and report on service performance metrics.
• Handle customer inquiries and resolve issues promptly.

Skills

Managerial experience

Leadership skills

Communication skills

Problem-solving skills

Software proficiency

Job description

A staffing agency is looking for an experienced Service Manager to oversee daily operations at Poplar Bank, Huyton. The successful candidate will manage team members, implement policies for service improvement, and ensure smooth workflow with other departments. Strong leadership and communication skills are essential for this role, along with proven managerial experience. This contract offers a competitive pay rate of £48.11 per hour, working Monday to Friday, 37 hours per week.