Senior ICT Service Desk Lead — Remote & On-site

St Mary's Hospital; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading healthcare institution in Greater London is seeking a highly motivated individual for a Service Desk leadership role within NHS ICT. The candidate should have extensive experience in ICT Service Desk operations, strong technical skills, and a commitment to team collaboration. Responsibilities include overseeing daily operations, performance monitoring, and driving service improvements. Benefits include flexible working arrangements and opportunities for professional development.

Benefits

Career development

Flexible working

Wellbeing support

Staff recognition scheme

Qualifications

• Minimum 5 years working in a large organization providing Service Desk services.
• 3+ years of Team Management experience in an ICT support environment.
• 2 years of IT System administration and reporting experience.

Responsibilities

• Oversee day-to-day operational management of the Service Desk.
• Drive service improvement initiatives for the Service Desk.
• Monitor team performance and ensure quality control.

Skills

Excellent verbal and written communication skills

Strong multitasking abilities

Advanced troubleshooting skills

Technical knowledge across NHS clinical systems

Ability to support and mentor team members

Education

Degree or relevant experience

ITIL Foundation

Tools

Active Directory

MS Office products

Job description

A leading healthcare institution in Greater London is seeking a highly motivated individual for a Service Desk leadership role within NHS ICT. The candidate should have extensive experience in ICT Service Desk operations, strong technical skills, and a commitment to team collaboration. Responsibilities include overseeing daily operations, performance monitoring, and driving service improvements. Benefits include flexible working arrangements and opportunities for professional development.