Luxury Guest Service Manager - 5★ Hotel Lead

Platinum Recruitment Consultancy; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prestigious hotel in Ascot is seeking a Guest Service Manager to lead their Front of House operations and ensure an exceptional guest experience. Candidates should have prior experience in a luxury 5-star environment and possess strong leadership skills. The role requires a guest-focused approach and excellent attention to detail. The position offers a competitive salary of £34,000 plus service charge along with various employee benefits, including complimentary hotel stays and meals on duty.

Benefits

Complimentary stays at sister hotels

Free meals on duty

50% off food and beverage

Laundry service provided

Free parking on site

Refer a friend scheme

Learning and development opportunities

Regular social events to celebrate success

Qualifications

• Previous experience as a duty manager or similar in a luxury 5-star hotel environment.
• Strong leadership and communication skills are essential.
• Ability to manage a high-end Front of House operation.

Responsibilities

• Oversee Front of House operations to ensure smooth service.
• Anticipate guest needs and provide seamless service.
• Engage proactively with guests during their stay.

Skills

Leadership

Communication

Guest-focused approach

Attention to detail

Job description

A prestigious hotel in Ascot is seeking a Guest Service Manager to lead their Front of House operations and ensure an exceptional guest experience. Candidates should have prior experience in a luxury 5-star environment and possess strong leadership skills. The role requires a guest-focused approach and excellent attention to detail. The position offers a competitive salary of £34,000 plus service charge along with various employee benefits, including complimentary hotel stays and meals on duty.