Guest Service Manager

Platinum Recruitment Consultancy; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prestigious hotel in Ascot is seeking a Guest Service Manager to lead their Front of House operations and ensure an exceptional guest experience. Candidates should have prior experience in a luxury 5-star environment and possess strong leadership skills. The role requires a guest-focused approach and excellent attention to detail. The position offers a competitive salary of £34,000 plus service charge along with various employee benefits, including complimentary hotel stays and meals on duty.

Benefits

Complimentary stays at sister hotels

Free meals on duty

50% off food and beverage

Laundry service provided

Free parking on site

Refer a friend scheme

Learning and development opportunities

Regular social events to celebrate success

Qualifications

• Previous experience as a duty manager or similar in a luxury 5-star hotel environment.
• Strong leadership and communication skills are essential.
• Ability to manage a high-end Front of House operation.

Responsibilities

• Oversee Front of House operations to ensure smooth service.
• Anticipate guest needs and provide seamless service.
• Engage proactively with guests during their stay.

Skills

Leadership

Communication

Guest-focused approach

Attention to detail

Job description

Guest Service Manager – £34,000 + service charge – Ascot

Join a prestigious 5‑star hotel where exceptional service and guest experience are at the heart of everything you do.

Why apply?

You’ll enjoy a range of benefits designed to reward and support you, including:

• Complimentary stays at sister hotels
• Free meals on duty
• 50% off food and beverage
• Laundry service provided
• Free parking on site
• Refer a friend scheme
• Learning and development opportunities
• Regular social events to celebrate success

Key Responsibilities

You’ll take the lead in delivering a world‑class guest journey:

• Oversee the Front of House operation, ensuring smooth daily and nightly running
• Anticipate guest needs and provide intuitive, seamless service
• Act as an ambassador for the hotel, proactively engaging with guests throughout their stay
• Communicate effectively across departments to enhance the guest experience through personalisation and attention to detail

What we’re looking for

We’re seeking a hands‑on and passionate hospitality professional who can inspire confidence and deliver exceptional service:

• Previous experience as a duty manager or similar within a luxury 5‑star hotel environment
• Strong leadership and communication skills
• A guest‑focused approach with excellent attention to detail
• Confidence in managing a high‑end Front of House operation
• Car driver essential

If you’re ready to take the next step as Guest Service Manager in Ascot, we’d love to hear from you. Apply now to join this renowned 5‑star hotel team.

Job Number: (phone number removed) / INDFOH
Location: Ascot
Role: Guest Service Manager