Head of Student Registry Operations & Service Excellence

University of Bedfordshire; Wilstead; On-site; GBP 48,000 - 59,000; Full time

Job summary

A leading higher education institution in the UK is looking for a Head of Operations. This role involves leading and managing student and course administration while continuously improving policies and processes to enhance the student experience. The ideal candidate will be an experienced leader with a proactive and adaptable approach, excellent problem-solving skills, and significant experience in higher education. This full-time, permanent position offers the opportunity to make impactful contributions to the university's objectives.

Qualifications

• Experience delivering change and navigating complexity.
• Proactive, innovative, and adaptable individual.
• Ability to plan and organize work for teams.
• Good understanding of policies and sector debates.
• Experience in development and implementation of policies.

Responsibilities

• Lead, manage and support student and course administration.
• Develop and manage operations for assigned team.
• Ensure continuous improvement of policies and processes.
• Enhance student experience through effective service delivery.

Skills

Leadership

Change management

Problem-solving

IT skills

Collaboration

Education

Higher education professional

Tools

Complex student systems (e.g., SITs)

Job description

A leading higher education institution in the UK is looking for a Head of Operations. This role involves leading and managing student and course administration while continuously improving policies and processes to enhance the student experience. The ideal candidate will be an experienced leader with a proactive and adaptable approach, excellent problem-solving skills, and significant experience in higher education. This full-time, permanent position offers the opportunity to make impactful contributions to the university's objectives.