Customer Service Adviser jobs in United States

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The Pentagon Motor Group has an exciting new opportunity for an Aftersales Manager to join our team at our Deeside site.

If you . .

• Have a real passion for delivering the highest levels of customer service
• Are a team player who can motivate and lead a team to achieve amazing results
• Enjoy the buzz that comes with working in a busy, lively, active dealership

then this may be the position for you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, nationally recognized qualifications.
• Manufacturer-specific training.
• Salary Finance.
• 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our team.

What will you be doing?

Main responsibilities for the role include:

• Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.
• Assessing parts stock levels to identify opportunities for optimisation.
• Achieving profit objectives that have been negotiated within a specific time frame.
• Identifying opportunities to strategically develop the business and implementing long-term plans.
• Planning, initiating, and promoting marketing events and promotions.
• Reviewing the monthly sales and profit performance in cooperation with other department managers.
• Building a strong rapport and relationships with external customers to secure long-term profitable business.
• Providing positive customer experiences in all instances, leading by example to promote a customer-focused team performance.
• Coaching and developing the job-related skills of team members to support improvements in their job performance.
• Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.
• Communicating visions and goals to all team members.

Who are we looking for?

The successful candidate will:

• Have previous Aftersales experience working within the retail motor industry.
• Be familiar with automotive systems, warranties, services, repairs.
• React to sense of timescales and urgency.
• Be able to lead, coach, and motivate their team.
• Have exceptional customer service skills as well as strong communication skills.
• Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.
• Have a real drive to succeed and a need to exceed targets!

Why choose us?

At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents. Our values are chosen and driven by our colleagues, incorporating trust, respect, integrity, and communication, to create and maintain a positive, collaborative culture. Our vision is that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.