Customer Service Adviser jobs in Grande-Bretagne

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You.

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

As a Senior All Bound Sales Executive, your primary focus will be qualifying and converting a high volume of inbound leads generated by our marketing team for the upper mid and top end enterprise markets within the Care inudstry, while also conducting outbound prospecting to generate new opportunities. You will be engaging with potential customers, understanding their needs, and booking meetings for our Account Executives.

• Proactively engage and qualify inbound leads from marketing campaigns, events, and website enquiries, ensuring SLAs are adhered to
• Supplement inbound efforts with targeted cold calls, emails, and LinkedIn outreach
• Use phone, email, video, and social media to nurture leads and build relationships
• Understand potential clients’ challenges and align them with our solutions
• Log and manage all sales activities in Salesforce and Clari, ensuring accurate tracking and timely follow-ups, as well as maintaining accurate and up-to-date records in the CRM system

• Previous experience in a B2C or B2B sales environment, including lead generation
• Knowledge of the care sector is highly desirable but not essential
• Strong communication skills both written and verbal

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. We wholeheartedly believe in equality for all and the transformative power of diversity.

Lets make a difference together. Love Work. Love Life. Be You.