Customer Service Adviser jobs in Großbritannien

Our firm is looking to fill Senior Account Executive roles. Candidates should have at least 3-5 years of agency or in-house experience in the communications department and an interest in finance, technology and web3.

Senior Account Executives serve as the day-to-day contact for clients and the media. In this position, they are expected to be the most active in media‑related activities that include media monitoring, flagging, analysis, outreach and coverage. SAEs play the role of the internal pitch masters and are pros at crafting attention‑grabbing headlines, distilling complex information, and proactively identifying new opportunities for clients to be in the news.

The Senior Account Executive will manage a small team of Account Executives and PR Assistants, and reports directly to Account Managers, Directors and Vice Presidents to assist with meeting the goals of each account assigned (max 4‑5).

• Grow and nurture relationships with media
• Monitor and identify strategic news opportunities for clients
• Secure consistent media coverage for clients across different media formats
• Ensure weekly tasks are meeting pre‑defined goals for each client account
• Contributes to strategy and narrative development for client campaigns and announcements alongside Account Managers
• Maintaining a rapport with client spokespeople and executive leadership
• Provide guidance and support to junior team members, playing an active role in enforcing company standards, values and acceptable quality of work

• College graduate, preferably with a bachelor's degree in communications, political science or journalism
• Minimum of 3‑5 years public relations and communications experience (preferably in an agency or in‑house setting working with finance or cryptocurrency companies)
• Avid reader of tech, business and finance news
• Strong media relationships & media references
• Proven ability to write press releases, briefing documents, boilerplates, and other standard press materials
• Proven understanding of media types + formats
• Track record for securing media coverage
• Demonstrated ability to problem solve or apply critical thinking skills
• Solid understanding of technology or finance, or both

• Writing - news‑writing (including Associated Press style format); copy (including newsletters, presentations, proposals, etc.); press material (releases, one‑sheets)
• Research - Google, ChatGPT, MuckRack
• Computer - Google Docs, Microsoft Word, Excel, Outlook, PowerPoint
• Management - time, junior team and project management
• Communications - listening, presenting and conversational skills
• Resourcefulness + Creativity - ability to think outside of the box

• Three writing samples: press release, media pitch and OpEd
• Three media references: name & outlet
• Completion of assessment assignment(s)

• Salary: £52,000 - 67,000 annually (base salary)
• Pension Plan
• Flexible PTO

**************** This position is remote ****************