Customer Experience jobs in Grande-Bretagne

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Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?

Join Ocado Logistics where there are bags of possibilities.

It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.

You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like!

In return, we use our automated technology to pre plan your route and pre-load your van!

Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.95 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions!

All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal!

(Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.)

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including:

• Company pension of up to 7% matched contributions after just 3 months
• An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents
• Hundreds of high street shopping, entertainment and restaurant discounts
• Life insurance coverage from day one of employment
• 15% off your weekly shop with Ocado.com
• Loads more voluntary benefits such as dental and travel insurance at a discounted price
• Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues!

So what do we need from you?

You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest!

But you will need the following Driving Licence Requirements:

• Full UK or EU driving licence.
• Minimum of 6 months driving experience (12 months driving experience is desirable).
• Maximum of 6 penalty points.
• No driving disqualifications in the past 5 years.

Some deliveries involve the handling of alcohol products, so you must be over 18 to apply.

As this is a customer facing role, good communication skills are also essential.

How to apply:

• Fill in an online application - there is no CV needed!
• Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks.
• You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session
• We will run a Disclosure Barring System check (DBS).
• Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start!

Contract Type:Permanent

Contract Hours:40 hours (including paid breaks)

Contracted days:You will be required to work any 5 days out of 7, working 8 hour shifts. You will be provided with further information during pre-boarding.

Shifts:AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance.

Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying.

Hourly Pay Rates:

Monday to Saturday (Basic Rate)

Evening Premium (from 6pm)

Sunday Day Premium

Sunday Evening Premium

Overtime rate Monday to Saturday (Day Shift)

Overtime rate Monday to Saturday (Evening Shift)

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.