Customer Experience Leader — Elevate Service & Store Ops

Sainsbury's; Hoddesdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is searching for a Customer Experience Manager to enhance customer satisfaction and manage store operations effectively. Responsibilities include overseeing customer experiences, managing performance, and leading teams in a dynamic environment. Ideal candidates should have a solid background in customer service and leadership, with a proven ability to deliver on KPIs. This position offers a range of benefits including discounts, bonuses, and a supportive work culture.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Matched pension contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience leading teams in a customer-facing environment.
• Ability to manage complex people matters.
• A track record of delivering exceptional customer experiences.

Responsibilities

• Oversee the overall customer experience across the store.
• Manage the front-end checkout operation.
• Drive performance through effective people management.

Skills

Customer service obsession

Leadership abilities

Performance management

KPI delivery

Job description

A leading UK retailer is searching for a Customer Experience Manager to enhance customer satisfaction and manage store operations effectively. Responsibilities include overseeing customer experiences, managing performance, and leading teams in a dynamic environment. Ideal candidates should have a solid background in customer service and leadership, with a proven ability to deliver on KPIs. This position offers a range of benefits including discounts, bonuses, and a supportive work culture.