Customer Experience Specialist — CX Liaison

Universal Business Team; Havant; On-site; GBP 27,000 - 30,000; Full time

Job summary

A dynamic company in Havant is seeking a proactive Customer Experience Co-ordinator to manage customer enquiries and support requests. This role involves being a pivotal link between customers and the sales team, ensuring exceptional service, and resolving issues efficiently. Educated to A-Level standard with a background in customer service is ideal. The role offers a salary of £27,000–£30,000 plus bonuses, with excellent benefits including free parking and a fully stocked kitchen.

Benefits

Company-wide bonus scheme

Free parking

Fully stocked kitchen

Prosecco Fridays

Company rewards and recognitions

Qualifications

• Previous experience in customer service or sales support.
• Ability to manage complex customer interactions.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer enquiries and support requests with professionalism.
• Serve as the primary liaison between customers and the sales team.
• Identify process improvements and proactively solve problems.

Skills

Customer service excellence

Problem-solving skills

Organizational skills

Attention to detail

Communication skills

Education

Educated to A-Level standard or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

A dynamic company in Havant is seeking a proactive Customer Experience Co-ordinator to manage customer enquiries and support requests. This role involves being a pivotal link between customers and the sales team, ensuring exceptional service, and resolving issues efficiently. Educated to A-Level standard with a background in customer service is ideal. The role offers a salary of £27,000–£30,000 plus bonuses, with excellent benefits including free parking and a fully stocked kitchen.