Customer Experience Specialist - Hybrid, Growth & Impact

Motability Operations Limited; Harry Stoke; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading mobility solutions provider is seeking a passionate Customer Experience Specialist to join their team in Harry Stoke. The role involves handling customer inquiries with empathy and building rapport. You will enjoy a hybrid working model, excellent salary of £33,214, and a variety of benefits including professional development, a pension scheme, and health insurance. This position requires effective communication skills and a commitment to exceptional customer service.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance

Employee Discount Scheme

Discounted Electric/Hybrid Car Salary Sacrifice

Cycle to Work Scheme

28 days annual leave

Funded Private Medical Insurance

Critical illness insurance

Free healthcare apps access

Volunteering day

Company allotment access

Qualifications

• Experience in any customer service role.
• Strong listening skills and ability to establish rapport.
• Ability to handle sensitive calls with empathy.

Responsibilities

• Assist customers with inquiries to resolution.
• Build trust and share knowledge with customers.
• Manage calls efficiently in a fast-paced environment.

Skills

Effective communication

Motivation

Empathy

Interpersonal relationships

Job description

A leading mobility solutions provider is seeking a passionate Customer Experience Specialist to join their team in Harry Stoke. The role involves handling customer inquiries with empathy and building rapport. You will enjoy a hybrid working model, excellent salary of £33,214, and a variety of benefits including professional development, a pension scheme, and health insurance. This position requires effective communication skills and a commitment to exceptional customer service.