Hybrid Customer Experience Advisor — Training, Growth & Bonuses

Michael Page (UK); Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable business in Hull is seeking a Customer Experience Advisor to support customers with queries and ensure high standards of service. This role offers full training and development opportunities in a progressive environment. Key responsibilities include handling customer queries and complaints mainly via telephone. The position provides a salary of £24,000+ plus bonuses, with a Monday to Friday schedule and hybrid working options.

Benefits

Monthly bonuses

Excellent benefits

Training provided

Progression opportunities

No shift patterns or weekends

Great team culture

Superb offices and facilities

Qualifications

• Previous customer service experience preferred, but transferable skills accepted.
• Passion for delivering excellent customer experience.
• Experience in retail or hospitality can be considered.

Responsibilities

• Support existing customers with their product and service queries.
• Ensure service level agreements are met.
• Handle complex issues or complaints effectively.

Skills

Confident telephone manner

Excellent communication skills

Strong customer service skills

Ability to work under pressure

Job description

A reputable business in Hull is seeking a Customer Experience Advisor to support customers with queries and ensure high standards of service. This role offers full training and development opportunities in a progressive environment. Key responsibilities include handling customer queries and complaints mainly via telephone. The position provides a salary of £24,000+ plus bonuses, with a Monday to Friday schedule and hybrid working options.