Customer Experience Representative (Remote)

Destinytravel; Leicester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services company in the UK is seeking a Customer Experience Representative to assist clients with travel-related inquiries. The role involves effective communication, conflict resolution, and ensuring customer satisfaction in a remote environment. Ideal candidates are compassionate and well-organized, with skills in CRM tools. This position provides a valuable opportunity to foster trust and loyalty among clients.

Qualifications

• Strong conflict resolution skills and ability to handle customer inquiries effectively.
• Excellent communication skills and attention to detail.

Responsibilities

• Act as the first point of contact for clients regarding travel-related inquiries.
• Respond to messages and resolve challenges.
• Follow up to confirm client satisfaction.

Skills

Conflict Resolution

Customer Focus

Empathy

Clear Communication

CRM Tools

Task Prioritization

Job description

Description:
As a Customer Experience Representative, you’ll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel-related inquiries. You’ll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you’ll collaborate with other departments to ensure smooth operations. The ideal candidate is compassionate, well-organized, and driven to create meaningful interactions that enhance client trust and loyalty.

Skills:

• Conflict Resolution
• Customer Focus
• Empathy
• Clear Communication
• CRM Tools
• Task Prioritization