Customer Experience Assistant | Hybrid, Student Impact

Leeds City College; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent educational institution in Leeds is seeking a Customer Experience Assistant to provide exceptional service to students and stakeholders. You will guide students in their course selection and support them throughout their journey in a vibrant, dynamic environment. A background in customer service and strong communication skills are essential. The role offers opportunities for professional development and a supportive team culture.

Benefits

Generous annual leave

Pension schemes with employer contributions

CPD opportunities

Employee wellbeing initiatives

Flexible working opportunities

Qualifications

• Experience of working in a customer-focused role/environment.
• Good communication skills essential for guiding students.
• Knowledge of data protection and confidentiality requirements.

Responsibilities

• Provide outstanding customer service across multiple contact facilities.
• Assist students from application to enrolment.
• Identify and address customer needs and provide solutions.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

IT Skills

Education

Relevant Customer Service qualification/training/experience

Literacy and Numeracy at Level 2 or above

Tools

Microsoft Office

Google Applications

Job description

A prominent educational institution in Leeds is seeking a Customer Experience Assistant to provide exceptional service to students and stakeholders. You will guide students in their course selection and support them throughout their journey in a vibrant, dynamic environment. A background in customer service and strong communication skills are essential. The role offers opportunities for professional development and a supportive team culture.