Customer Experience jobs in United Kingdom

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Multi Brand Counter Manager

Shiseido & Drunk Elephant

Reports to: Area Sales & Education Manager Skin & Fragrance
Job Location: Sephora, Metrocentre - Gateshead
Contract type: Permanent Contract, 22.5 hours per week over 3 days

MISSION

As a joint brand Counter Manager, you will bring the Shiseido & Drunk Elephant vision to our customers in a fast paced open sell shopping environment, embodying each brands philosophy into every customer connection. We are looking for someone who is passionate about all things beauty, thinks creatively and is open minded. Personality, pace and enthusiasm are key.

We are part of the Shiseido Group, and in joining Shiseido & Drunk Elephant brands you will not only receive innovative world class training, a generous discount on our award winning products and the chance to work with two high performance skin brands - you join an incredible group network of brands, where developing our people is at the heart of our business.

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1. Leverage our unique portfolio of Beauty brands across all 3 categories

2. Stay agile and capture new retail opportunities

3. Customer-driven decisions

4. Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.

Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.

We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.

ABOUT SHISEIDO

For over 150 years, Shiseido has continued to spearhead innovation and acted as a pioneer in the beauty space. Developing ground-breaking technology for world class skincare innovation and being recognised through numerous awards

Nowhere will you discover a more authentic J-BEAUTY experience and the secret to a perfect complexion than with Shiseido skincare rituals. Within your role at Shiseido, you will discover 150 years of skincare knowledge and learn treatments to build your customers skin's power every day, ready to fight the effects of stress, city life and signs of aging, for a smoother, more radiant , resilient, healthy and vibrant skin.

ABOUT DRUNK ELEPHANT

Drunk Elephant launched in Houston Texas in 2013, founded by Tiffany Masterson- Drunk Elephant was born from Tiffany's quest to eliminate specific ingredients (the suspicious 6) from her skincare routine. Unable to find something already available, Tiffany set to it and created her own.

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.

MAIN RESPONSIBILITIES

You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and retail partners in stores. You will maintain high standards of visual excellence of the Shiseido and Drunk Elephant space and will be expected to oversee the visual representation of our sister brands within your store. You will also nurture the relationship between Shiseido group and the retail partners in store.

With a selective distribution, of this model your voice is always heard and you have the opportunity to make a real impact on the business. We expect you to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, to be proactive and target driven with a true passion for the beauty industry and what it represents. In return we offer world class training - we invest in you, ensuring you have the highest level of product, sales and services training, enabling you on your journey to become the best Beauty professional you can be.

PROFILE

• Ability to work and drive a team to achieve a sales target in a fast paced environment
• Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
• Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
• Organised and methodical, able to recognise business opportunities and plan accordingly
• Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that build the Shiseido reputation.
• Committed to excellence in service and standards
• Management experience or retail sales experience in beauty retail industry desirable
• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you'll love...

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme - 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14197