Customer Experience jobs in United Kingdom

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As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience using data (KPI’s) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

Lead & work as part of a successful, engaged team to best meet the needs of our customers

Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life

Problem solves effectively & proactively as much as possible using available resources

Communicate effectively & act as a flexible & responsible role model to your team

Ensure development of customer loyalty to further build The Body Shop brand

Work with the Shop Manager to meet sales & performance targets

Work with the Shop Manager to manage stock; monitor & manage change

Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance

Identify & attract high potential candidates & develop current team members to succeed in their goals

Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

Experience in a customer facing role, people leadership & team development

Ability to meet sales & performance targets with outstanding planning & organizing skills

Ability to work collaboratively within a feedback culture

Outstanding problem solving & communication skills

Experience using data (KPI’s) to make sound business decisions preferred

Comfortable with Microsoft Office Suite

Work flexible hours, including holidays, nights, and weekends to meet the needs of the business

Flexibility to work across Sunday to Saturday is required

What we offer

Benefits start within your first month

Comprehensive onboarding in your new position

Training hours for you & your team as needed

A 50% discount on regular product & 30% on Gifts

Freebies - when we launch new products, we want our Teams to be the first to fall in love with them

Paid volunteer days - so you can spend time with the causes that matter to you

Ability to make connections with Community Partners to drive local activism

(UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good

Ability to offer a real living wage to your Customer Consultants

Opportunities to grow within the Brand

Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose