Customer Service Team Manager

AWD online; Bedford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A well-established, award-winning company in Bedford seeks a Customer Service Team Manager. The role entails leading a team to provide outstanding customer service, utilizing innovative technology and fostering a culture of excellence. The position offers a competitive salary and various generous benefits.

Benefits

Holiday Trading

Retail Discounts

Life Assurance

Medical Services

Wellness Programmes

Fitness Classes

Gym Discounts

Qualifications

• Proven experience leading a high-performing customer service team.
• Strong skills in people management and coaching.
• Ability to work hybrid from the Bedford office.

Responsibilities

• Lead a customer-focused team to deliver exceptional service.
• Coach and develop team members to exceed expectations.
• Motivate the team to resolve complex service challenges.

Skills

Leadership

Customer Focus

Coaching

Performance Management

Tools

Freshdesk

HubSpot

Zendesk

Job description

Customer Service Team Manager who has previous experience managing and leading a high-performing customer service team, delivering exceptional service, is required for a well-established, award-winning company based in Bedford, Bedfordshire.

SALARY: £30,000 - £40,000 per annum + Generous Benefits

LOCATION: Hybrid Working from Home and 2 Days per Week in the Office in Bedford, Bedfordshire (MK44)

Candidates MUST live within a commutable distance to Bedford.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 Hours per Week, 8:30am – 5:30pm Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Team Manager who has previous experience managing and leading a high-performing customer service team, delivering exceptional service.

The company is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology.

As the Customer Service Team Manager, you will lead and inspire your dedicated Customer Service Team who support candidates through their background screening journey on behalf of your clients, enabling them to make informed long-term recruitment decisions.

Your role is pivotal in ensuring exceptional service standards, leveraging technology for a seamless customer experience, and fostering a culture of excellence and collaboration.

WHY JOIN?

Join a company where every team member is valued. The company fully supports your wellbeing with a range of benefits, including Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts, and more.

DUTIES

Your duties include:

• Leading a customer-focused team to deliver outstanding service, incorporating feedback to enhance satisfaction and loyalty, leveraging technology to elevate human interactions, and ensuring a seamless customer experience.
• Coaching and developing team members to exceed customer expectations and achieve operational goals.
• Utilising information to drive a one-team approach to improve service and operations for clients.
• Motivating the team to resolve complex or emotive service challenges with empathy, urgency, and professionalism, always striving for positive resolutions.

CANDIDATE REQUIREMENTS

• Proven experience leading a high-performing customer service team across multiple high-volume touchpoints (phone, chat, email), managing KPIs and SLAs effectively.
• Strong experience in people management, coaching, performance reviews, and fostering team motivation.
• Ability to work on a hybrid basis from the Bedford office, with in-office collaboration required.

DESIRABLE

• Experience in Background Screening, HR, HR Tech, or recruitment services sector.
• Familiarity with customer service platforms such as Freshdesk, HubSpot, or Zendesk.

APPLY TODAY…

By submitting your application, you consent to us sharing your details with our client for this purpose.

JOB REF: AWDO-P13518

Full-Time, Permanent Executive and Management Jobs, Careers, and Vacancies in Bedford, Bedfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specializes in sourcing candidates and advertising vacancies on multiple job boards on a non-commission basis. AWD operates as an employment agency.

awd online | http://www.awdo.co.uk

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