Whitespace Account Manager

Verisk; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading analytics company in Greater London is seeking an experienced Account Manager with a background in the specialty insurance market. The role involves managing client relationships, developing new business, and ensuring satisfaction through effective communication and onboarding. Ideal candidates will have strong negotiation skills and an understanding of the insurance industry along with the ability to work collaboratively across departments. This position also offers a hybrid work model and opportunities for career development.

Benefits

Medical coverage

Life insurance

Pension plans

Paid time off

Wellness initiatives

Fitness programs

Qualifications

• Proven work experience as a Broker or Account Manager.
• Intermediate understanding of risk placement process.
• Solid experience with CRM software.

Responsibilities

• Manage existing client relationships ensuring satisfaction.
• Develop new customers and manage onboarding process.
• Organise and deliver platform demonstrations.

Skills

Experience in London specialty/wholesale insurance market

Client-focused solutions

Strong verbal and written communication skills

Negotiating and presentation skills

Stakeholder management

Understanding of insurance acronyms and terminology

Interest in technological advances in Insurtech

Tools

CRM software

MS Office

Job description

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Job Description

Whitespace are looking for an experienced Account Manager ideally from the London Specialty/Wholesale insurance market with proven work experience as a Broker / Underwriter or Account Manager.

Responsible for managing existing client relationships to ensure high retention client satisfaction and growth.

This role also includes the development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board. Liaising with colleagues across Whitespace to ensure all the Client's ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

Responsibilities

• Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients
• Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign
• Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform
• Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services
• Organise and deliver Whitespace Platform demonstrations to prospective and existing customers
• Attend, run or assist at customer training demonstrations with other Account Managers
• Operate as the first point of contact for non-technical matters specific to your accounts
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings
• Record all work using the company's preferred CRM and DMS system
• Provide support to the Chief Platform Officer and Chief Commercial Officer as required
• Undertake full account reviews and analysis using preferred company reporting tools
• Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process
• Successfully manage the end-to-end onboarding process for all new customers

Qualifications

• Experience in a London specialty/wholesale insurance market
• Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
• Delivering client-focussed solutions to customer needs
• Experience of using Whitespace would be a plus
• Strong verbal and written communication skills
• Excellent listening, negotiating and presentation skills
• Understanding of stakeholder management
• Intermediate understanding of the risk placement process between brokers and carriers
• Solid experience with CRM software and MS Office
• Understanding of insurance acronyms and terminology
• Broad understanding of the London Insurance Market
• Entry level understanding of the global Insurance Industry
• An interest in technological advances in Insurtech

#LI-Hybrid

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority-from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well‑being and career development. Additional perks may include wellness initiatives, fitness programs, and team‑building activities.

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