Customer Care Representative jobs in United Kingdom
Entry-Level Sales & Customer Care – London
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F4P Recruit
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McDonald's
Guest Experience Specialist — Fast-Food Customer Care
McDonald's
Customer Service Advisor - Sunday
Stephen James (Automotive) Ltd
Customer Service Advisor
Scania (Great Britain) Limited
Customer Service Advisor - Out of Hours
ESSENTIAL EMPLOYMENT LTD
Out-of-Hours Customer Service Advisor (Nights & Weekends)
ESSENTIAL EMPLOYMENT LTD
Motoring & Cycling Customer Advisor – Fitting & Service
Halfords
Transport Administrator Customer Delivery Hub
John Lewis Partnership
Client Relationship Manager (ACCA/ACA) – Directorship Track
Ernest Gordon Recruitment Limited
Representative - Inside Sales
Job summary
A leading distribution company is seeking an Inside Sales Representative based in Uxbridge, UK. This role focuses on interacting with existing customers to enhance their buying experience and increase product sales. Key responsibilities include obtaining orders through various channels, suggesting related items, and collaborating with outside sales teams. Ideal candidates should have a high school degree, some sales experience, and strong communication skills. This position offers opportunities for growth and development in a supportive team environment.
Qualifications
- 2-4 years of experience in sales and sales administration.
- Ability to manage multiple tasks simultaneously and work independently.
- Clear communication skills, both verbal and written.
Responsibilities
- Interact with existing customers to increase sales.
- Obtain, create, and up-sell orders through email and phone.
- Collaborate with outside sales to meet goals.
Skills
Education
Tools
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and / or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.
- High School Degree or Equivalent required; Bachelors’ degree preferred
- Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Ability to travel 0% - 25%
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.