Transport Administrator Customer Delivery Hub

John Lewis Partnership; Exeter; On-site; GBP 26,000; Full time

Job summary

A leading retail partnership is looking for a Transport Administrator to oversee the success of transport operations. This role involves ensuring compliance with regulations, managing vehicle maintenance, and providing excellent customer service as a brand ambassador. Candidates should possess strong communication and organizational skills, along with experience in an administrative role. This full-time position in Exeter offers a salary of £26,000 per annum, with additional evening and night premiums.

Benefits

Evening and Night Premiums

Employee Ownership Benefits

Qualifications

• Experience in data processing and inputting required.
• Ability to adhere to regulations concerning vehicle and driver records.
• Excellent communication and planning abilities are essential.

Responsibilities

• Ensure compliance with Road Transport Working Time Directive.
• Maintain vehicle maintenance planner accurately.
• Be a brand ambassador for customer experience.

Skills

Excellent communication skills

Excellent organization and planning skills

Education

Experience of working in an administrative role

Job description

Our Customer Delivery Operations are a vital part of our business.

Here at the Partnership, our Transport Administrator will take ownership of the department's operational success by assisting site management with daily tasks and project work, supporting continuous improvement initiatives and using your customer experience to be an ambassador of John Lewis and Partners. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.00 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance

Over 18 required

Salary: £26,000 per annum depending on skills and experience

Position: Permanent

Hours of Work: Full Time, 37.5 Hours, Monday to Friday alternate weeks:
05:45 – 13:45 Week 1
13:30 – 21:30 Week 2

Location: Bessemer Road (Customer Delivery Hub)

As our Transport Administrator, you will:

• Ensure compliance with the Road Transport Working Time Directive, Domestic Regulations, and EU Drivers’ Hours.
• Maintain and update vehicle maintenance planner accurately and timely.
• Manage vehicle defects to ensure fleet roadworthiness.
• Ensure all vehicle and driver records are maintained in accordance with regulations.
• Support resource management of people and vehicles in line with the Operators Licence margin.
• Promote and adhere to all Legal, Health & Safety and Customer Delivery Hub operating procedures.
• Understand and adhere to the General Data Protection Regulation (GDPR).
• Assist with general administrative daily tasks.
• Be a brand ambassador, delivering an outstanding end-to-end customer experience.
• Support and champion business strategies and initiatives including Partnership Plans, CSR, Health and Wellbeing, and local charity.
• Regularly conduct self-auditing within the Transport Operation to maintain legal compliance.
• Adhere to Health and Safety policy and guidance.
• Report all accidents and near misses to your Line Manager to adhere to Health & Safety Legislation.
• Follow the recommended John Lewis Partnership’s manual handling and mechanical handling instruction.

Essential

• Experience of working in an administrative role.
• Previous experience of data processing and inputting.
• Excellent communication skills (verbal and systemic).
• Excellent organisation and planning skills.

Desirable

• Knowledge of telematics and route planner systems.
• Knowledge of Drivers’ Hours.
• Experience of working in a transport environment.
• Transport Manager CPC Qualification.

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

You’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.

Closing Date

December 29, 2025

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

About the Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.