Customer Service Advisor

Scania (Great Britain) Limited; Purfleet-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Purfleet is seeking a motivated Customer Service Advisor. In this role, you will manage customer interactions, coordinate service and repairs, and ensure administrative tasks are handled efficiently. The ideal candidate is passionate about delivering excellent customer service and is organized in their approach. This position offers a salary starting from £29,000 with great benefits including training, holiday, and pension options.

Benefits

In-house training for career progression

25 days holiday plus public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Eligible for annual 'Company Success Payment'

Qualifications

• Must have strong communication skills and a passion for customer service.
• Organizational skills to manage multiple tasks effectively.
• Comfortable working independently and using initiative.

Responsibilities

• Welcome customers professionally and courteously.
• Manage administrative tasks efficiently.
• Plan and schedule work for maintenance tasks.
• Provide timely updates and ensure customer satisfaction.

Skills

Customer Relationship Management

Organizational Skills

Initiative

Communication

Job description

Scania GB

Customer Service Advisor - Purfleet

Working Hours

Rotating shift pattern Monday - Friday 06 : 00 - 15 : 00 | 10 : 00 - 19 : 00 | Alternate Saturday’s 08 : 00 – 13 : 00

Benefits

Salary from £29,000, plus an excellent benefits package, including :

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Purfleet. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Closing date : 18 / 11 / 2025

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Date

27th November

Next steps

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you