Money Confidence Advisor – Customer Banking

TSB Bank; Motherwell; Hybrid; GBP 27,000; Full time

Job summary

A leading bank is seeking a Customer Service Consultant to enhance customer banking confidence through personal interactions, video, and phone support. The ideal candidate will have a knack for delivering exceptional service and understanding customer needs. Responsibilities include addressing enquiries and providing tailored financial support. This full-time role offers a competitive salary of £24,000, plus allowances and comprehensive benefits, contributing to an excellent work environment.

Benefits

Extra 9% cash allowance

Variable Pay Award based on performance

Company pension contribution up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people, providing exceptional service in various formats.
• Understanding customer needs for their current and future goals.
• Ability to assist with questions and problem resolution.
• Strong team player with a collaborative approach.
• Proficient in educating and assisting customers in digital self-service.

Responsibilities

• Help customers build confidence in banking methods.
• Address customer enquiries and needs effectively.
• Offer financial support and guidance tailored to customers.

Skills

Exceptional customer service

Collaboration

Problem-solving

Digital proficiency

Job description

A leading bank is seeking a Customer Service Consultant to enhance customer banking confidence through personal interactions, video, and phone support. The ideal candidate will have a knack for delivering exceptional service and understanding customer needs. Responsibilities include addressing enquiries and providing tailored financial support. This full-time role offers a competitive salary of £24,000, plus allowances and comprehensive benefits, contributing to an excellent work environment.