Customer Service Advisor - Sunday

Stephen James (Automotive) Ltd; Greater London; On-site; GBP 4,000; Part time

Job summary

A leading automotive service provider seeks a Sunday Customer Service Advisor to manage calls and customer enquiries at their Bromley centre. The ideal candidate will have experience in customer service, excellent communication skills, and be capable of resolving complex issues. Responsibilities include handling inbound calls, recording customer information, and arranging vehicle maintenance bookings. This role offers a basic salary of £3809.52 with bonus potential, working from 10am to 4pm on Sundays.

Benefits

Personal development and training

Market leading benefits

Qualifications

• Experience in a customer service role or similar.
• Excellent written and verbal communication skills.
• Ability to resolve complex customer issues.

Responsibilities

• Answer and transfer inbound calls ensuring high customer service standards.
• Record customer details accurately during enquiries.
• Arrange aftersales bookings and allocate work to relevant teams.
• Provide estimates according to company policies.
• Make outbound calls to inform customers about parts arrivals.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Administration skills

IT skills

Job description

CUSTOMER SERVICE ADVISOR -SUNDAY

Hedin Automotive BMW & MINI has a fantastic opportunity for a Sunday Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world's most admired brands in the automotive industry.

YOUR ROLE.

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers / Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

The main duties of the role include :

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

YOUR PROFILE.

• Experience in delivering outstanding customer service, preferable as a : Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal & written communication skills
• Confident at resolving complex issues
• Excellent administration & IT skills
• Must be eligible to work in the UK

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

Basic Salary: £3809.52 plus bonus per annum the role is an office-based environment, working hours: Sunday, 10am to 4pm, with additional hours available as per business needs.

BENEFITS :

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our