Guest Experience Specialist — Fast-Food Customer Care

McDonald's; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food restaurant in North East England is seeking a Customer Care Assistant to engage with customers, ensure cleanliness, and maintain a welcoming atmosphere. In this role, you will handle customer needs, contribute to restaurant operations, and work alongside a team to deliver excellent service. Candidates should exhibit friendly behavior, possess strong communication skills, and maintain high energy levels in a fast-paced environment. This position includes holiday pay and numerous employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must have effective communication skills including attentive listening and verbal interactions.
• Ability to maintain high energy levels while working efficiently.
• Friendly and courteous behavior towards customers is essential.

Responsibilities

• Deal with customers and ensure smooth operations in customer areas.
• Create a warm and welcoming atmosphere for all dinning guests.
• Keep the manager informed about customer satisfaction.

Skills

Effective communication skills

Teamwork

Customer service

Job description

A leading fast-food restaurant in North East England is seeking a Customer Care Assistant to engage with customers, ensure cleanliness, and maintain a welcoming atmosphere. In this role, you will handle customer needs, contribute to restaurant operations, and work alongside a team to deliver excellent service. Candidates should exhibit friendly behavior, possess strong communication skills, and maintain high energy levels in a fast-paced environment. This position includes holiday pay and numerous employee discounts.