Customer Service Advisor

Sunbelt Rentals Careers; Dundee; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading equipment rental provider in Scotland is seeking a Customer Service Advisor to join their team. The role involves delivering exceptional service, managing customer orders, and building relationships with clients. Ideal candidates should possess proven customer service experience and excellent communication skills. The company offers a flexible rewards package, generous holiday allowances, and support for personal development. This position provides a great opportunity to make a significant impact in a highly operational environment.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service / Administrator role.
• Comfortable making decisions in line with company policies.
• Ability to engage with both internal and external customers.

Responsibilities

• Deliver best-in-class customer service and build relationships.
• Manage orders from inquiry to post-hire feedback.
• Improve service quality through feedback and initiative.

Skills

Customer service experience

Exceptional communication skills

Judgment and initiative

Team collaboration

Flexible and adaptable approach

Continuous improvement mindset

Computer literacy in MS Office

Job description

About The Role

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

Customer Services – It’s a People Thing

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill‑set and behaviours :

• Proven experience in a Customer Service / Administrator role
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role