Customer Care - Full time, available for mornings and evenings

McDonald's; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food restaurant in North East England is seeking a Customer Care Assistant to engage with customers, ensure cleanliness, and maintain a welcoming atmosphere. In this role, you will handle customer needs, contribute to restaurant operations, and work alongside a team to deliver excellent service. Candidates should exhibit friendly behavior, possess strong communication skills, and maintain high energy levels in a fast-paced environment. This position includes holiday pay and numerous employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must have effective communication skills including attentive listening and verbal interactions.
• Ability to maintain high energy levels while working efficiently.
• Friendly and courteous behavior towards customers is essential.

Responsibilities

• Deal with customers and ensure smooth operations in customer areas.
• Create a warm and welcoming atmosphere for all dinning guests.
• Keep the manager informed about customer satisfaction.

Skills

Effective communication skills

Teamwork

Customer service

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values : Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes : Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more....