Customer Care Manager jobs in United States
Connect with headhunters to apply for similar jobsSales Manager - Leisure Centre
Job summary
A leading leisure operator is seeking a Membership Manager in Alton. You will lead a team to enhance membership growth, manage performance, and provide outstanding customer service. Ideal candidates will have experience in membership or sales management with excellent communication and motivational skills.
Qualifications
- Experience in Membership management or Sales management.
- Excellent communication skills for engaging with customers and staff.
- Proven ability to motivate a sales team.
Responsibilities
- Support Membership Advisors to meet KPIs and targets.
- Monitor team performance and uphold company values.
- Drive membership conversions and ensure high customer service.
Skills
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are recruiting for a Membership Manager based in Alton. Leading a busy team, you will take an active lead in the growth of membership at their site.
- Provide a line manager role supporting the Membership Advisors to maximise opportunities and work to set KPIs and targets.
- Meet with the team regularly to monitor performance and ensure the team are supported in line with our spirit values.
- Manage the team to ensure that everyone’s a member and drive membership conversions.
- Develop a high level of customer service and ensure excellence at all times.
- Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and customers’ needs.
- Ensure administration and systems are kept up to date and compliant.
- Experience in Membership management, Sales management, or a related consultant background.
- Excellent communication skills to liaise with external and internal customers and staff.
- Proven ability to motivate and drive a sales team to success and to get the best out of your team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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