On Board Host

SSP Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading rail catering company is seeking an On-Board Host for TransPennine Express at Manchester Station. The role involves providing 'at seat trolley service' on trains, ensuring outstanding customer service, and achieving sales targets. Candidates should be adaptable, at least 18 years old, and ideally have experience in a customer-facing role within the Retail Leisure & Hospitality industry. Full training will be provided, along with benefits such as discounted meals, employee discounts, and 28 days holiday pro-rata.

Benefits

Discounted meals while on shifts

Employee Discounts

Friends and Family Discount App

Health & Wellbeing Support

28 days holiday pro-rata

Travel and Leisure Pass

Qualifications

• Must be 18 years or older for certain tasks.
• Experience in customer-facing roles in the Retail Leisure & Hospitality Industry preferred.
• Full training provided.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Assist passengers and achieve sales targets.
• Ensure hygiene and safety standards.

Skills

Customer service skills

Adaptability

Sales skills

Job description

Overview

On-Board Host for TransPennine Express (TPE) at Manchester Station.

Hours : Full Time (39 hours)

Pay Rate : £13.20 per hour plus commission.

Responsibilities

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets independently, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family and friends.

Qualifications

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
• Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
• Full Training will be provided.

Why join as On Board Host?

• At Rail Gourmet, we offer dynamic career opportunities with a host of benefits.
• Discounted meals while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.