Customer Care Advisor jobs in Gran Bretaña

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By controlling self-check-in, guaranteeing smooth communication, supervising operations, and encouraging direct reservations, the hotel/property host is in charge of providing an exceptional visitor experience. In order to improve overall property performance and visitor engagement, the role also entails promoting the OYO app.

1. Self-Check-in Management: Make sure visitors have an easy and seamless self-check-in experience.

Keep the digital check-in instructions up to date.

Help visitors who are having trouble checking in as soon as possible.

Check the functionality of check-in points (keypads, smart locks, etc.) on a regular basis.

2. Guest Experience & Reviews: Track and enhance online reviews and ratings from visitors on various platforms.

Keep up excellent review scores of at least eight on well-known booking websites like Expedia and Booking.com.

Provide a warm and inviting atmosphere for visitors. To increase guest satisfaction, proactively address their problems.

Urge visitors to write glowing evaluations and professionally respond to any unfavourable comments.

3. Interaction with Guests Use the Guest Messaging Platform (GMP) to interact with visitors.

Answer questions from visitors as soon as possible by phone, email, or messaging apps.

Clearly and usefully describe the property and nearby attractions.

Maintain inventory of amenities, linens, and toiletries and restock as necessary.

Respond to unique requests and, if you can, customise the visitor experience.

4. Management of Operations Oversee housekeeping and handle maintenance concerns to guarantee nearly 100% room availability every day.

Give the team and leadership ongoing housekeeping comments.

To guarantee a tidy and well-kept residence, work with the housekeeping and maintenance crews.

When necessary, manage police visits.

During busy periods or as needed, assist with customer service in other areas such as housekeeping and food and beverage.

Keep track of the cost per night of a utilised room for things like utilities and repairs, and give management suggestions to reduce the expenses.

Operational problems should be reported and fixed right away.

Verify adherence to hygienic and safety regulations.

5. Generation of Direct Demand Put policies in place at the hotel to encourage direct reservations and lessen dependency on outside websites.

Collaborate with regional corporations, enterprises, and travel partners.

Use marketing initiatives and social media to advertise the property in accordance with the company’s rules.

6. Promotion of the OYO App: Urge visitors to download and utilise the OYO app for services and reservations.

Inform visitors of the features and advantages of the app.

Install QR code readers for convenient app access in the rooms and at the front desk.

Monitor and report on the success of the OYO app’s promotion and usage.

Types of Jobs: Permanent, Full-Time

Hourly wage: up to £13.00

Extra compensation:

Bonus plan

• Pension of the company
• Sick pay
• UK visa sponsorship

Capacity to relocate or commute:

London E14: commute consistently or make plans to move before beginning job (recommended)

Language:

English is the chosen language.

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