Apprentice Customer Service Advisor

EE Limited; Albaston; On-site; GBP 22,000; Full time

Job summary

A telecommunications company in Cornwall is seeking an Apprentice Customer Service Advisor to assist customers with inquiries over the phone. The role involves providing support while working towards an NVQ Level 2 in Customer Service. Applicants should possess a friendly voice and a willingness to learn. This full-time apprenticeship starts with a salary of £21,620 and offers numerous benefits upon completion.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband

Discounts on technology products

Support for career development

Online GP access for family

Qualifications

• No prior experience needed, just a friendly attitude.
• Ability to assist customers with billing questions and tech support.
• Completion of a 15-month NVQ Level 2 qualification.

Responsibilities

• Chat with customers to assist with inquiries and tech issues.
• Build relationships and solve problems to deliver excellent service.
• Participate in weekly study days and coaching sessions.

Skills

Friendly voice

Great attitude

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Apprentice Customer Service Advisor

Gunnislake, Cornwall – £21,620 full‑time, permanent apprenticeship starting 16 February 2026.

Posted by: EE – Tuesday, 25 November 2025.

What's in it for you:

• A starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.
• An NVQ Level 2 in Customer Service (15 months).
• Huge discounts on mobile and broadband (starting at £10 a month).
• Discounts on tech such as smart watches, speakers, TVs, gaming consoles and subscriptions.
• Discount codes to share with friends and family.
• Support to carve your own career path.
• Online GP: 24/7 private GP access for you and immediate family.

What you'll be doing:

At EE, you'll chat with customers over the phone, helping them with billing questions, tech support and more. You'll build relationships, solve problems and deliver excellent service while completing a 15‑month NVQ Level 2 in Customer Service.

We’ll support you with a dedicated study day each week, a college tutor, and coaching to help you feel confident in your role.

Why choose EE:

You don't need experience. All you need is a friendly voice, a great attitude and willingness to learn. We'll give you all the training you need and support you to kick‑start your career.

EE values inclusion – everyone belongs here. You'll make friends, learn new skills and build confidence every day.

Location: Gunnislake, Cornwall, England

Industry: Customer Services

Rate: £21,620

Company: EE