Apprentice Customer Service Advisor

EE Limited; Yelverton; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in Yelverton is seeking an Apprentice Customer Service Advisor. This position offers an initial salary of £21,620, rising to £25,684 upon completing the apprenticeship. Ideal candidates will have no prior experience but possess strong communication skills and a willingness to learn. The role includes comprehensive training and support to help you build a successful career in customer service.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Access to private GP 24/7

Support for career development

Opportunity to earn NVQ Level 2 qualification

Qualifications

• No prior experience required, just a friendly attitude.
• Willingness to learn and improve customer service skills.
• Strong communication skills are important.

Responsibilities

• Assist customers with billing questions and technical support.
• Engage with customers over the phone to ensure positive interactions.
• Complete NVQ Level 2 in Customer Service as part of the apprenticeship.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Apprentice Customer Service Advisor

Location: Yelverton, Devon, UK

Salary: £21,620 per year, rising to £25,684 after completion of the apprenticeship

Start Date: 16th February 2026

Type: Full Time, Permanent

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15‑month NVQ Level 2 in Customer Service. We'll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.