Technical Support Specialist — Customer & Tech Solutions

Owen Daniels; Henley-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Support Technician in Henley-on-Thames. The role involves responding to customer enquiries, diagnosing technical issues, and supporting service agents. Ideal candidates will have previous customer support experience, strong communication skills, and a proactive approach to problem-solving. This is a permanent, full-time position with a flexible work environment.

Qualifications

• Previous experience in a customer support or technical support role.
• Strong verbal and written communication skills with excellent customer service ability.
• Confident decision-maker who maintains attention to detail.

Responsibilities

• Respond to customer enquiries across phone and digital channels.
• Diagnose product and system issues, updating CRM records accurately.
• Process spare parts orders and monitor customer concerns.

Skills

Customer support experience

Strong communication skills

Decision-making ability

Analytical mindset

Team player

Job description

A leading recruitment agency is seeking a Technical Support Technician in Henley-on-Thames. The role involves responding to customer enquiries, diagnosing technical issues, and supporting service agents. Ideal candidates will have previous customer support experience, strong communication skills, and a proactive approach to problem-solving. This is a permanent, full-time position with a flexible work environment.