Customer Care Advisor jobs in Regno Unito

About Outcast London

Outcast is a strategic communications agency focused on helping bold companies make history. For more than 25 years, Outcast has helped build some of the world's most culture-shifting brands like OpenAI, TikTok and Amazon. Today, we're an agency of 100 individuals in the US and UK specializing in communications, social media, influencer relations, digital advertising and corporate reputation.

In London, our team focuses on public relations, with services including corporate profiling, messaging and positioning, thought leadership, content development, speaking engagements, issues management, corporate reputation, internal communications and social media support. Local clients include Accel, Epidemic Sound and Trinny London.

You will be joining a dedicated, experienced London-based PR team in a full-time role.

The job will offer you exposure to a variety of clients, providing an excellent platform to continue your career growth as acomms professional.

You'll be working across multiple client accounts, leading the day-to-day across accounts and taking responsibility for reporting to clients on activity and managing junior colleagues.

• Foster supportive and collaborative relationships with junior colleagues, acting as a mentor and providing training as needed
• Understand clients’ business objectives and PR’s role in achieving them
• Support senior team members in developing the client’s comms strategy
• Manage ongoing activities and drive day-to-day results smoothly and efficiently
• Lead on reporting to and communication with clients
• Provide counsel and advice on strategy and tactics in conjunction with senior team
• Lead, plan and manage media relations activities, acting as the ‘engine room’ for ongoing activity
• Proactively identify and secure the right opportunities for clients
• Participate in pitches through development of pitch materials and attendance in pitch meetings

You are a confident go-getter with strong attention to detail and a demonstrable PR background. You enjoy rolling up your sleeves and digging in, and you take pride in the quality of the work you deliver.

You have excellent writing and communications skills, are full of ideas, and are looking to sink your teeth into a role that promises exposure to inspiring people that are transforming our world.

You're enthusiastic, inquisitive and eager to learn, and you thrive in a team.

You are comfortable working autonomously, but are not afraid to ask questions. You are excited about working in a fast-paced environment and having exposure to a wide range of activities and responsibilities from the outset.

Benefits include : 26 days of holiday (excluding Bank Holidays); pension scheme; life insurance; gym discounts; annual bonuses subject to individual and company performance

Vacancy type : Permanent, full time

Salary : £37,000 - £40,000(pending experience)

Location : London, with at least one day in the office per week and the option to work flexibly from home

Start date : Immediate

• Demonstrable SAE - AMexperience within a B2BPR agency
• Ability to successfully manage multiple client accounts
• Excellent writing and prioritisation skills are essential for this role
• A robust knowledge and experience with the UK media and tech journalists