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Connect with headhunters to apply for similar jobsCustomer Service Advisor
Job summary
A leading beverage supplier is seeking a Customer Service Representative in Leyland, England. The role involves building customer relationships, processing orders, and ensuring high standards of service. Ideal candidates will demonstrate strong communication skills, teamwork, and the ability to upsell products. This position offers an opportunity to grow within a fast-paced, customer-focused environment.
Qualifications
- Proven customer service experience.
- Experience with Microsoft Excel for spreadsheets.
- Strong relationship-building abilities.
Responsibilities
- Complete daily Out Bound Diary and build customer relationships.
- Process orders from calls and emails efficiently.
- Take ownership of solving customer issues.
Skills
Tools
To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.
- Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact.
- Ability to convert Incoming calls to Planned Out-Bound calls.
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to Customers on their areas.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
- Ability to sell and up-sell.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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