Customer Service Representative

ZipRecruiter; Romford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment platform is looking for a motivated Customer Contact Representative in Romford. This key role involves assisting clients with utility bill management, processing payments, and providing excellent customer service in a telephony-based contact center environment.

Responsibilities

• Assist field agents with inquiries and payment setup.
• Process customer payments and manage accounts.
• Provide excellent customer service via telephony.

Job description

Overview

We are seeking motivated and professional Customer Contact Representative to join our growing team. This is a key customer-facing role, predominantly telephony-based, supporting clients and their customers with utility bill management and general queries. You will assist field agents, set up payment plans, process payments, and provide excellent service within a contact centre environment.