Customer Service Representative

Mana Resourcing Ltd; Corby; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative in Corby to support customers in the renewable energy sector. The ideal candidate will have a strong background in customer service and excellent communication skills. Responsibilities include resolving customer inquiries using a CRM system. The role offers a competitive salary around £28,000-£29,000 plus quarterly bonuses.

Qualifications

• Strong customer service experience required.
• Ability to communicate effectively over phone and email.
• Capable of understanding customer requirements.

Responsibilities

• Communicate effectively with customers.
• Use CRM system efficiently.
• Help clients find satisfactory resolutions.

Skills

Customer Service background

Excellent communication skills

Empathy and rapport building

Technical mindset

Tools

CRM system

Job description

Overview

Customer Service Representative - Electrical/Solar/Renewables

THE COMPANY
Our engineering client has been at the forefront of renewable energy technology for nearly fifty years, they are a market leader in the design and manufacture of wind and solar systems. They have gained an enviable reputation for both quality and after-sales service.

The ROLE

Due to continued growth our client now require an additional Customer Service Representative to join their team. Responsibilities will include:

• Communicate effectively with customers
• Effectively use CRM system
• Help clients to find a satisfactory resolution

The CANDIDATE

Our client is looking for strong applicants with the following experience:

• Customer Service background
• Technically minded
• Excellent communication skills - both phone and email
• Ability to build empathy and rapport
• Experience gaining understanding of customer requirements and recommending appropriate solutions

Allied to the desire to forge a career within this well established company operating in a vital and growing market sector.

Salary: c.£28/29,000 (D.O.E.) plus Quarterly Bonus

Location: Corby

Suitable living locations for this role would include: Oakham, Kettering, Corby, Stamford, Market Harborough, Desborough, Oundle, Oakley, Rothwell, Thrapston, Peterborough, Wellingborough, Kibworth Beauchamp

Alternative Titles

• Customer Services
• Customer Service Representative
• Customer Representative

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. Within sales we work with vacancies for Account Managers, New Business Development Managers (BDMs), Senior Sales, Technical and Engineering Sales, and Telesales positions.

Contact Information

Phone: [phone]

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