Customer Service Advisor

Ee; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in Wales seeks a Customer Service Billing representative to engage with customers and assist with billing inquiries. The role offers a competitive salary of £25,087 increasing to £25,684 after 9 months, along with flexibility in working arrangements and various employee benefits. Join a supportive team culture that values individual career growth and offers incentives and bonuses.

Benefits

Online GP services

Paid carer's leave

Equalized family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• Experience in customer service roles or transferable life skills.
• Ability to handle challenging situations with empathy.
• Strong listening skills to understand customer needs.

Responsibilities

• Engage customers over the phone about their accounts.
• Listen to customer needs and work towards solutions.
• Provide support with flexibility to accommodate life events.

Skills

Effective communication

Resilience

Interpersonal skills

Job description

Overview

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting hourly rate of £12.82 per hour, plus incentives and bonuses
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?