Customer Service Advisor

CONNELLS GROUP; Spalding; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading property services company in Spalding is seeking a highly motivated Customer Service Advisor. You will provide essential property management support to branches, landlords, and tenants. The ideal candidate will have outstanding customer service skills, solid administrative experience, and a knack for working effectively in a fast-paced environment. The role offers competitive salary, comprehensive training, and opportunities for progression.

Benefits

Aviva Digicare + workplace scheme

Colleague discount scheme

Life assurance

Workplace pension scheme

Gym discounts

Qualifications

• Strong customer service orientation.
• Ability to work in a fast-paced environment.
• Proficient in MS Office and email communication.

Responsibilities

• Provide property management and tenancy administration support.
• Co-ordinate with contractors for maintenance works.
• Arrange statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

Salary: £23,875

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

EACS07525