Senior Customer Representative

Pontoon; Manchester; Hybrid; GBP 33,000; Full time

Job summary

A leading employment consultancy in Manchester is seeking a Senior Customer Service Representative to deliver exceptional client support. This role involves responding to inquiries, maintaining high service standards, and collaborating with team members. The ideal candidate will possess excellent communication skills and a proactive approach to problem-solving. Experience in customer service, particularly in the banking or financial sector, is preferred. Join a vibrant team committed to enhancing client experiences.

Qualifications

• Previous experience in customer service, preferably in the banking or financial sector.

Responsibilities

• Responding to client inquiries with a cheerful and professional attitude.
• Ensuring all tasks are completed on time and with attention to detail.
• Following established procedures meticulously and reporting any discrepancies.
• Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.
• Escalating issues appropriately to ensure swift resolution.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Ability to multitask

Proactive approach to problem-solving

Job description

Job Title: Senior Customer Service Representative

Duration: 12 months

Location: Manchester/Hybrid (four days per week in the office)

Salary: 33000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!

About the Role

As a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email. Your responsibilities will include:

• Responding to client inquiries with a cheerful and professional attitude.
• Ensuring all tasks are completed on time and with attention to detail.
• Following established procedures meticulously and reporting any discrepancies.
• Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.
• Escalating issues appropriately to ensure swift resolution.

What We\'re Looking For

We are seeking a detail-oriented individual who is committed to delivering high-quality service. Key qualifications include:

• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to multitask.
• A proactive approach to problem-solving.
• Previous experience in customer service, preferably in the banking or financial sector, is a plus.

If you\'re ready to embark on an exciting journey with us, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.

Join us and be a part of a team that is dedicated to providing top-notch client service in the banking industry. Together, we can make a positive impact on our clients\' experiences!

How to Apply

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven\'t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.