Contact Centre Transformation Lead

Specsavers; Fareham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading optical retail chain in Fareham is looking for a Contact Centre Project Manager to lead transformation initiatives and improve operational efficiency. You'll coordinate projects, manage cross-functional teams, and shape the technology roadmap. The ideal candidate will have strong project management experience in a fast-paced environment, excellent communication skills, and the ability to collaborate across teams. This hands-on role is pivotal to delivering a well-governed approach to change management.

Qualifications

• Experience in managing projects within a Contact Centre or similar fast-paced environment.
• Knowledge of project management methodologies.
• Ability to communicate effectively across all levels.

Responsibilities

• Lead the delivery of the Contact Centre Annual Plan.
• Coordinate new initiatives and lead cross-functional project teams.
• Shape and maintain the Contact Centre technology roadmap.

Skills

Project management

Communication

Risk management

Team leadership

Job description

A leading optical retail chain in Fareham is looking for a Contact Centre Project Manager to lead transformation initiatives and improve operational efficiency. You'll coordinate projects, manage cross-functional teams, and shape the technology roadmap. The ideal candidate will have strong project management experience in a fast-paced environment, excellent communication skills, and the ability to collaborate across teams. This hands-on role is pivotal to delivering a well-governed approach to change management.